- Methods and charges of delivery
- Terms of payment
- How to deal of the guarantee
- Refunds policy
- Privacy policy

Methods and charges of delivery

Thanks to the best courier companies, we can guarantee a quick delivery and offer our customers a variety of different solutions for all their needs. Following you will find our options of delivery available just for Italy for international shipment there is only one delivery option:

Standard delivery:
We'll add 12.95 € to your shopping basket to cover the delivery charges. That price has to be considered fixed, that is not dependent on the number of items composing the delivery. It is also valid for all Italy, including islands and places less connected. We aim to deliver all items, shown as available in the web site, within 5 working days from the day you place your order.
Packages are insured against theft or damage.

Super express delivery:
lf at the moment of buying goods are shown as available in the web site, we may be able to offer you our Super Express Delivery service, which will be with you within 24h (48h to Calabria, Islands and places less connected), from the first working day after the date of your order. This service costs 17,50 € per delivery. That price has to be considered fixed, that is not dependent on the number of items composing the delivery. It is also valid for all Italy, including islands and places less connected.
Packages are insured against theft or damage.

Door Delivery:
By choosing this option the delivery is no more to the door of the premises but to a specified room. If at the moment of buying goods are shown as available on the web site, you'll receive them within 48h (72h to Calabria, Islands and places less connected) from the first working day after the date of your order. The service costs 25,63€ per delivery. That price has to be considered fixed, that is not dependent on the number of items composing the delivery. It is also valid for all Italy, including islands and places less connected.
Packages are insured against theft or damage.

Delivery by appointment:
You may receive your items by scheduling a convenient appointment with a courier. We'll contact you to decide together the day and to know your preference about the morning or the afternoon. The service costs 28,42€ per delivery. That price has to be considered fixed, that is not dependent on the number of items composing the delivery. It is also valid for all Italy, including islands and places less connected.
Packages are insured against theft or damage.

Door delivery by appointment:
By choosing this option, you may receive your items on your floor, simply scheduling an appointment with a courier. We'll contact you to decide together the day and to know your preference about the morning or the afternoon. The service costs 36,73€ per delivery. That price has to be considered fixed, that is not dependent on the number of items composing the delivery. It is also valid for all Italy, including islands and places less connected.
Packages are insured against theft or damage.

Regrettably these services are unavailable for delivery to foreign countries.*Any date or period for delivery will be considered as indicative only, although it is our policy to try to fulfil all orders within a few days.If the estimated delivery time is within 5 days it means that the item is in stock, any other longer length of time indicates its temporary unavailability or our choice to handle this type of article only if ordered. It could happen in case of nursery room set or other particular articles, for which we could ask you 30% of the total amount by way of account.The delivery time doesn't change according to the method of payment chosen.
Every item is sent with its certificate of purchase.If you are ordering items with different availabilities for delivery, we will wait until we have all the items in your order before dispatching any of them.

In the unlikely event that the goods are visibly damaged or the quantity is lower, you should accept them writing "I accept with reservation for missing box/es") or "I accept with reservation for damaged box/es".

If you are not in when our Courier calls to deliver, a card will be left saying that he called and requesting for you to contact him to organise for re-delivery.In the event you have not been available to receive delivery for three times running, we'll charge you stoppage costs, that are 8.00 € a day from the day in which the third attempt of delivery has been done.Unless otherwise stated the courier can't:- Assemble your items
- Fix a date or a hour for delivery
- Deliver to your floorFor international orders to countries not currently served by us, please send an e-mail to info@newbabyland.com. Delivery charges depend on the kind of product, its weight and overall size, and your ship-to destination.

Terms of paymentNewBabyLand.Com offers five convenient payment options:

Cash on delivery (not available for foreign countries):
By choosing this option, it's possible to pay for merchandise when it's delivered, directly to the courier (by cash, prepaid cheque or counter cheque, in the latter case the maximum expense limit is 516 euro).
WARNING: Cheques should be made payable to "Babyland SRL", in case of counter cheque, the courier will ask a copy of the identity document of the holder. On the contrary, in case of prepaid cheque, it will be necessary to send a copy of it to the following fax number: 0039 06 6148518. A the time of delivery, our courier will collect only the cheque sent previously via fax. If you don't comply with the aforementioned conditions, the courier won't consign the goods. For cash on delivery there is an additional cost of € 8,00 for the courier company.

Advance Bank Transfer:
Transfer should be made to: Beneficiary: Babyland S.r.l. Via Mattia battistini 450/c
00167 Roma (RM)
Bank: Banca del Fucino S.p.a.
IBAN: IT44K0312403205000000230546
SWIFT: BAFUITRR
Reason for payment: Reference to the number of the order Your order will be executed once we have received the payment (into our current account). To speed up delivery time please send us a fax (0039 06 6148518) or e-mail (amministrazione@newbabyland.com) with the receipt of the wire transfer, showing the number of CRO and specifying the number of the order.

Credit card:
We accept VISA, Mastercard, Maestro, Cartasì, through a safe server managed by the Bank of Fucino.
In case of payment by credit card, except gift voucher, your order can only be made to the address of the person who is the holder of the credit card used to purchase the products. Therefore Newbabyland.com is entitled to refuse any order placed by you if containing a different address.

WARNING:

1) The holder of the order must be the cardholder
2) You must provide a home telephone number
3) The items will be shipped to the address of the holder of the order
If you don't comply with the above conditions, we will request that card-issuing bank verifies the authenticity of your credit card details.

This process takes about 5 working days. At the end of that period, in the positive, we will proceed to the delivery.
In order to speed up checks, Newbabyland.com reserves the right to ask you a fax with front and back of the credit card and a valid identity document.

Bank of Fucino, as manager of eCommerce, guarantees to merchants and shoppers a high level of security of payments.
Bank of Fucino safeguards customer payments through its payment gateway ( recognizable through the well known icon of closed padlock).A payment gateway securely transmittes personal and card details over the internet, thanks to its secure server using SSL technology to 128 bit
In this way Bank of Fucino assures all the purchasers:
1.The encryption of all entered data, so that nobody can intercept them during the transaction between the browser and the secure server of Bank of Fucino.
2. The collection of personal data, in accordance with the strict confidentiality criteria laid down by the Italian law 675/96.
We inform you that credit card codes are not passed to merchants, we only use the essential data to administer your order.

Paypal:
By choosing this method of payment you will transferred to PayPal website, in which you will carry out the transaction, we authorize transactions only from verified PayPal users.

Pick & pay:
By choosing this mode you can order on-line all you need, at the price indicated on the web site. The goods should be withdrawn not later than 2 working days from the date of the order (unless otherwise stated by phone with us), in our store in Via Mattia Battistini 450/C. In this respect you have to enter in the appropriate field of the order form, the day on which you'll come in our store. Remember to bring a copy of your order.

How to deal of the guarantee

1. All items sold on newbabyland.com are covered by a manufacturer's warranty. It's a 24 months warranty for the consumer (i.e. a natural person buying the goods for purposes not associated with his professional activity, in other words, who doesn't indicate in the order form a reference VAT); and a 12 months warranty for purchases made by companies or for professional purposes. To qualify for the guarantee the customer will have to keep the certificate of purchase received together with the goods.

1a. The guarantee shall apply to the products that present any lack of conformity and/or manufacturing faults not noticeable at the time of sale, provided the product is used properly and with the utmost care. The guarantee does not cover accidental damage, or any fault due to misuse or wear and tear.

1b. Any repair within the warranty period is guaranteed by producers through the authorized service centres. You will be liable for the full cost of the carriage to the service centre, and the return carriage, unless otherwise stated in the policies of the producer.

1c. If any goods are returned claiming to be faulty which the service center regards as not being covered by the manufacturer's warranty, you will be liable for the costs of verification and also, repair or replacement parts.

1d. The replacement in case of DOA (Dead on arrival: at the delivery the product doesn't work) will be made only if it's provided by the manufacturer. The replacement or repair time of the product depends exclusively on the policies of the producer.

1e. In case in which, for any reason, Babyland srl is not able to give the customer a product in guarantee (restored or replaced), we can proceed, at our own discretion, to the refund of the whole amount paid or to its replacement with a product of equal or higher features.

1f. In case of delay in carrying out repairs or replacements, the customer can in no way sue Babyland srl for damages.

1g. At all events, the product must be returned in the original package, complete in all its parts (including packaging and any documentation and accessory). Care must be taken to ensure the return product is packed well to avoid damage or loss of parts in transit. We recommend, when possible, to put it on a second box. It should be avoided in all cases the affixing of labels and tapes directly to the original package of the product.

Refunds policy

1. In accordance with the DL 185/1999 art. 5, if the customer is a consumer (i.e. a natural person buying the goods for purposes not associated with his professional activity, in other words, who doesn't indicate in the order form a reference VAT) has the right to cancel the purchase contract for any reason, without giving explanations and without paying any penalty, except as mentioned in point 2.

1a. In order to exercise this right, the customer must send a communication to Newbabyland.com within 10 working days of receiving the goods. Such communication must be sent by registered letter with acknowledgement of receipt, addressed to:

Babyland srl,
Via Mattia Battistini 450c,
00167 Roma

Otherwise you can send a telegram or fax, always within the abovementioned time limit of 10 days, followed by a confirmation by registered letter with acknowledgement of receipt, peremptorily sent within 48 hours. Once we receive the return note, our customer service will quickly give to the customer the instructions for the refund of the goods, which must be made within 10 working days of receiving the same, to the aforementioned address.

2. The return is only accepted under the following conditions:

• The law is applied to the product purchased in its entirety; it is not possible to exercise a refund only on one part of the product and keep the others.
• The product purchased must be in a perfect condition and returned in the original package, complete in all its parts (including packaging and any documentation and accessory); Care must be taken to ensure the return product is packed well to avoid damage or loss of parts in transit. We recommend, when possible, to place it in a second box. It should be avoided in all cases the affixing of labels and tapes directly to the original package of the product.
• The law stipulates that the cost of returned items is the responsibility of the customer unless the goods are found to be faulty or delivered to you in error.
• Until we receive the goods you are returning, they are your responsibility.
• If the item has been damaged in transit to us, we contact you to inform you of this (within 5 days of receiving it in our warehouse) so you can obtain a refund (in case of insurance) from the courier company you chose. In this case, the product will be made available to the client for its return, at the same time cancelling the request of refund from us.
• Babyland srl is in no way responsible for goods that may get lost or damaged during shipping not insured.
• At their arrival in our warehouse, all products will be examined and appraised for any damages and tampering not due to the carriage. Products Returned which cannot be re-sold as new due to damage or wear and tear are subject to a reduction in the Refund given, no more than 10% of the total amount, however.

2a. Provided the item is returned unused, in its original saleable condition and in its original packaging, Babyland srl will issue a full refund for the price you paid for it. lt is the responsibility of the customer to provide his bank details (Cod. ABI - CAB - current account of the holder of the certificate of purchase), so that we can proceed with a refund by bank transfer, which will be credited to your account within 14 working days.2b. The right of withdrawal lapses definitively if:

• The external and/or internal packaging is not original
• The item has some missing parts
• The item has been damaged in different circumstances
In case of loss of the right of withdrawal, Babyland srl will return the goods purchased to the customer, charging freight to him.

Privacy policyThe information that you provide about yourself to NewBabyLand.com will only be used to allow a correct order and in no case the details won't be given to third party. The customer's privacy is guaranteed by DL 196 of 30.06.03.

The titular of the treatment of the customer's personal details is Babyland srl, Via Mattia Battistini 450/C Roma.