|The excellent early childhood online store|
| over 10-year experience in e-commerce,
over 100,000 satisfied customers
1.In accordance with the D. Lgs. 21/2014, if the customer is a consumer (i.e. a natural person buying the goods for purposes not associated with his professional activity, in other words, who doesn't indicate in the order form a reference VAT) has the right to cancel the purchase contract for any reason, without giving explanations and without paying any penalty, except as mentioned in point 2.
Otherwise you can send a telegram or fax, always within the abovementioned time limit of 14 days, followed by a confirmation by registered letter with acknowledgement of receipt, peremptorily sent within 48 hours. Once we receive the return note, our customer service will quickly give to the customer the instructions for the refund of the goods, which must be made within 14 working days of receiving the same.
• The law is applied to the product purchased in its entirety; it is not possible to exercise a refund only on one part of the product and keep the others.
2a. Provided the item is returned unused, in its original saleable condition and in its original packaging, www.newbabyland.com srls will issue a full refund for the price you paid for it. lt is the responsibility of the customer to provide his bank details (Cod. ABI - CAB - current account of the holder of the certificate of purchase), so that we can proceed with a refund by bank transfer, which will be credited to your account within 14 working days.
2b. The right of withdrawal lapses definitively if:
• The external and/or internal packaging is not original
The titular of the treatment of the customer's personal details is www.newbabyland.com srls, Via Francesco Coletti 5 00191 - Roma.